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How can we help?
FAQ
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We accept payment via Visa, Mastercard, AMEX, PayNow Bank Transfer, International Bank Transfer, AMEX and UOB Installment Plans.
Bank transfers have to be made within 24 hours, or the order will be cancelled.
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For security reasons, we do not retain your credit card information on our website. You will be provided the opportunity to enter credit card information with each purchase. You agree to submit to Sincere such card information and other personal and delivery information as may be reasonably requested by Sincere or the payment processor to process the order and payment for the order and to arrange for self collection or delivery and invoicing. All information submitted shall comply with Sincere’s Privacy Policy.
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All payments are verified by third party payment processors and banks. Orders will be placed on hold if your payment is declined. Kindly try again and input the correct information. If problem persists, you may contact your issuing bank or try an alternate payment mode.
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All orders will be charged in Singapore dollars (SGD) at checkout. You will be charged the SGD equivalent in your local currency at your bank’s exchange rate. Please note that prices shown in any other currencies are indicative only.
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To place an order simply:
– Sign-in or create an account
– Shop for the items you are interested in by brands, categories and price
– Add the items to your shopping cart
– Proceed to checkout
– Enter your billing and shipping address
– Select payment method
– Review and confirm your order
– Make your payment
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Unfortunately, we do not allow guest checkouts. You are required to register for an account to start shopping.
Please be assured that all personal information submitted online will be kept confidential and will comply with Sincere’s Privacy Policy.
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After you place your order, you will receive a confirmation email from us with details of your order. Sincere may contact you by telephone, email or other mode of communication within 2 business days to confirm receipt of your order.
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Unfortunately we are unable to cancel an order once it is received. It is advisable to check your order before placing it.
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You may make the following changes to your order:
- Change of shipping address
- Change of shipping method
If you need to make any amendments, please email your request to enquiries@sincerewatch.com within 24 hours from placing your order.
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You can view your order information and history by signing into your account and clicking on “My Orders”.
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If you are looking for a particular model that is not on the site, feel free to reach out to us via the chat function or the Contact Us form.
For us to assist you efficiently, it would be best if you could provide the brand name and model number of the watch that you are looking for.
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Sincere Rewards is a loyalty programme created by Sincerewatch.com to reward and thank our loyal customers. The program allows you to earn points on every completed purchase. These points are then converted to cashback i.e. money off your next purchase.
Visit our Sincere Rewards page to find out more!
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You will earn 1 point for every S$1 spent. The cashback amount will depend on your membership tier. Titanium, Gold and Platinum members enjoy 3%, 6% and 8% cashback respectively.
For instance, if you are a Titanium member and you have 5000 points in your account, you will get S$150 off your next purchase.
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Simply create an account on Sincerewatch.com and you will be a Titanium member immediately.
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To become a Gold member, you will need to spend S$10,000. To become a Platinum member, you will need to spend S$80,000. These numbers are based on lifetime expenditure.
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Your membership tier status is for life. This means that we will not downgrade you even if you have not spent anything with us in awhile. We value you, and this is one of the ways we show our appreciation.
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Your points will expire a year after they’ve been earned, so be sure to remember to use them. Your membership tier however is for life.
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You will enjoy double points on 3 purchases during your birthday month. Our system calculates your birthday month from the day of your actual birthday. For instance, if your birthday is on 4th July, your double earning period will be from 4th July to 4th August, and not 1st July to 31st July.
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If you’ve purchased from us after the launch of the revamped site i.e. 26 November 2020, you will be credited the points accordingly.
If you’ve purchased from us prior to that, you will not receive retroactive points.
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You will receive your points upon completion of your order. This means that the watch has been delivered to you.
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Sincere points are not convertible to cash. They can only be used as cashback on your next purchase on Sincerewatch.com.
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The Sincere Rewards programme is valid for purchases on Sincerewatch.com only.
This loyalty programme is currently not available for purchases at Sincere Fine Watches boutiques.
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Yes we do! If you wish to purchase a watch or accessory for a friend or loved one, please kindly state so in the order notes at the check out page. You may also include a message and indicate the preferred delivery date.
Delivery dates are subject to stock availability. If you would like to confirm the possible delivery dates, please leave a message via the chat box below, or email us at enquiries@sincerewatch.com.
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We’ll be happy to personalise your gift with a message of your choice. You may include your desired message in the Order Notes section at the check-out page.
There are space limitations, but we will reach out to you directly if your message is too long for the card.
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All our packages are wrapped in our customised Sincerewatch.com wrapping paper, and finished with a bow.
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Yes, we offer complimentary engraving services. The number of characters that can be engraved varies based on the size of the watch. All engraved items will be non-refundable and non-returnable.
For any other engraving-related queries, please leave a message via the chat box below or send us an email at enquiries@sincerewatch.com.
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For local delivery within Singapore, you will be charged a Goods and Services Tax (GST) at the prevailing rate which is calculated based on the item price less discounts.
For international delivery, taxes and duties are calculated according to your shipping destination. Duties are calculated after discounts. Taxes are calculated based on item price, less discounts, plus duties. For countries on a Delivery Duty Paid (DDP) basis, taxes and duties calculated at checkout will be the final amount collected.
As we deliver on a DDU basis, all relevant import duties, customs and sales taxes levied by the destination country shall be borne by you. You shall pay all relevant duties and taxes to ensure that the parcel is released by the customs upon arrival at the destination country. You will be notified by FedEx on the duties and taxes payable and you shall pay FedEx directly during collection of the parcel.
List of countries that we deliver to is as follow:
Delivery Duty Unpaid (DDU) basis
Australia
Brunei
Canada
China
Hong Kong
Japan
Macau
Malaysia
New Zealand
Philippines
South Korea
Switzerland
Thailand
Taiwan
United Kingdom
United States of America
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We ship to the following countries:
Delivery Duty Unpaid (DDU) basis
Australia
Brunei
Canada
China
Hong Kong
Japan
Macau
Malaysia
New Zealand
Philippines
South Korea
Switzerland
Thailand
Taiwan
United Kingdom
United States of America
We regret to inform you that we do not deliver to countries not included in the above list.
Please note that delivery may be restricted on a product-basis at Sincere’s discretion due to trading agreements with our partners. We thank you for your understanding on this.
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While we are unable to guarantee delivery times, we aim to meet the following schedule.
Once your order details are confirmed, your item will be processed within 2 business days. You will receive your order in 1-4 business days (subject to customs clearance) depending on your location and chosen shipping method.
Deliveries are made Monday to Friday, excluding holidays.
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We provide free standard delivery within Singapore (excluding restricted areas such as military camps and Jurong Island).
For international delivery, shipping charges are as follow:
| INTERNATIONAL ECONOMY DELIVERY | ||
| Order Value | Shipping Charges | Estimated Delivery |
| Below SGD500 | Prevailing Fedex rates apply | 4-7 business days |
| SGD500 and above | FREE | |
| INTERNATIONAL PRIORITY DELIVERY | ||
| Order Value | Shipping Charges | Estimated Delivery |
| Any amount | Prevailing Fedex rates apply | 1-4 business days |
For more information on shipping charges, please click here.
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We are only able to deliver to one address per order. If you would like to ship to multiple addresses, we suggest that you place a separate order for each address.
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Unfortunately, we do not ship to P.O. box or freight forwarding addresses as personal signature is required to acknowledge receipt of parcel.
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It is important to us that you are completely satisfied with your purchase. We allow returns in the following circumstances:
- Damaged/defective product(s) upon receipt; or
- Incorrect product(s) received.
We regret to inform you that we do not accept returns if:
- Damage of the product is due to improper use or handling by recipient;
- Return is not requested within ten (10) calendar days of delivery;
- Damage of the product is due to subjecting it to unusual or unadvisable physical, environmental or electrical stress; or
- Product has been modified without our authorisation.
All returns will be made in the form of store credits.
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To return your purchase, please contact us for more information.
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Products sold come with international manufacturer’s warranty.
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We do not provide/sell extended warranty. Only manufacturer’s warranties are available with your purchase.
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In general, normal wear and tear and impact due to negligence / accident are not covered under manufacturer’s warranty.
Battery replacement after the first year of purchase is not covered under warranty.
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We do provide After Sales services for products under manufacturer’s warranty.
To request for repair of products under warranty, the original product warranty card (clearly indicated with the purchase date, model and serial numbers and retailer’s stamp) must be presented. All shipping charges will be borne by the customer for sending the product back to us.
If you require Sincere to repair any product where the damage to such product is not covered under the manufacturer’s warranty, Sincere may charge for the repair and/or the parts.
You may write to enquiries@sincerewatch.com to request for After Sales service.
For more information on After Sales Service, click here.
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You may send your product to any authorised dealer/agent in your country for repair if your product is still under manufacturer’s warranty as our products come with international manufacturer’s warranty.
Should an authorised dealer/agent be unavailable in your country, you may write to us at enquiries@sincerewatch.com for assistance.
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In general, standard time frame for repairs and services is an average of 6 months.
We recommend:
- Sending your mechanical watch to an authorized service centre for servicing at least every three years; and
- Sending your watch to an authorized service centre for battery replacement at least every 12 to 15 months.
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Welcome Promotion
Enjoy 10% off your first purchase at sincerewatch.com with promo code WELCOME10.
The promo code is valid for one-time use per account for eligible timepieces only and cannot be used in conjunction with any other promotion, voucher, coupon, code or offer, unless otherwise stated. Other exclusions may apply.
*Terms & Conditions: For all of the above, promotions are not exchangeable for cash, vouchers or any other forms. Promotions are valid on Sincerewatch.com only unless otherwise stated. Sincere Watch Limited reserves the rights to modify or terminate the promotion if, in any way, it becomes technically compromised. All terms and conditions are subjected to change without prior notice. In the event of a dispute, Sincere Watch Limited’s decision is final.
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Only one promo code can be used per order, unless otherwise stated.
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Please check that the promo code is still valid and applicable by referring to the promotion Terms & Conditions. If you require further assistance, please contact us.
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Promotions are not exchangeable for cash, vouchers or any other forms. Promotions are valid on Sincerewatch.com only unless otherwise stated. Sincere Watch Limited reserves the rights to modify or terminate the promotion if, in any way, it becomes technically compromised. All terms and conditions are subjected to change without prior notice. In the event of a dispute, Sincere Watch Limited’s decision is final.
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All stated promotions are valid on Sincerewatch.com only unless otherwise stated. For further enquiries, please feel free to contact us.