We accept Visa, Mastercard, AMEX, JCB, China UnionPay, as well as AMEX and UOB instalment plans.

Bank transfers have to be made within 24 hours, or the order will be cancelled.

For security reasons, we do not retain your credit card information on our website.  You will be prompted to enter your credit card information with each purchase.  You agree to submit to Sincere such card information and other personal and delivery information as may be reasonably requested by Sincere or the payment processor to process the order and payment for the order and to arrange for self collection or delivery and invoicing.  All information submitted shall comply with Sincere’s Personal Data Protection Policy.

All payments are verified by third party payment processors and banks. Orders will be placed on hold if your payment is declined. Kindly try again and input the correct information. If the problem persists, you may contact your issuing bank or try an alternate payment mode.

All orders will be charged in Singapore dollars (SGD) at checkout. You will be charged the SGD equivalent in your local currency at your bank’s exchange rate. Please note that prices shown in any other currencies are indicative only.

To place an order, simply:

– Sign-in or create an account
– Shop for item(s) you are interested in 
– Add item(s) to your shopping cart
– Proceed to checkout
– Enter your billing and shipping address
– Select payment method
– Review and confirm your order
– Make your payment

Unfortunately, we do not allow guest checkouts. You are required to register for an account to start shopping. Please be assured that all personal information submitted online will be kept confidential and will comply with Sincere’s Personal Data Protection Policy.

After placing an order, you will receive a confirmation email with your order details. Our team may also contact you within 2 business days to confirm your order.

Unfortunately we are unable to cancel an order once it is received. It is advisable to check your order before placing it.

You may make the following changes to your order:

– Change of shipping address

– Change of shipping method

If you need to make any amendments, please contact us within 24 hours from placing your order.

You can view your order information and history by signing into your account and clicking on “Orders”.

Submit an enquiry here and our team will be in touch. For faster assistance, please include the brand name and model reference.

For local delivery within Singapore, you will be charged a Goods and Services Tax (GST) at the prevailing rate which is calculated based on the item price less discounts.

For international delivery, taxes and duties are calculated according to your shipping destination. Duties are calculated after discounts. Taxes are calculated based on item price, less discounts, plus duties. For countries on a Delivery Duty Paid (DDP) basis, taxes and duties calculated at checkout will be the final amount collected.

As we deliver on a DDU basis, all relevant import duties, customs and sales taxes levied by the destination country shall be borne by you. You shall pay all relevant duties and taxes to ensure that the parcel is released by the customs upon arrival at the destination country. You will be notified by FedEx on the duties and taxes payable and you shall pay FedEx directly during collection of the parcel.

List of countries that we deliver to is as follow:

Delivery Duty Unpaid (DDU) basis
Australia
Brunei
Canada
China
Hong Kong
Japan
Macau
Malaysia
New Zealand
Philippines
South Korea
Switzerland
Thailand
Taiwan
United Kingdom
United States of America

We ship to the following countries:

Delivery Duty Unpaid (DDU) basis
Australia
Brunei
Canada
China
Hong Kong
Japan
Macau
Malaysia
New Zealand
Philippines
South Korea
Switzerland
Thailand
Taiwan
United Kingdom
United States of America

We regret to inform you that we do not deliver to countries not included in the above list.

Please note that delivery may be restricted on a product-basis at Sincere’s discretion due to trading agreements with our partners. We thank you for your understanding on this.

While we are unable to guarantee delivery times, we aim to meet the following schedule.

Once your order details are confirmed, your item will be processed within 2 business days. You will receive your order in 1-4 business days (subject to customs clearance) depending on your location and chosen shipping method.

Deliveries are made Monday to Friday, excluding holidays.

We provide free standard delivery within Singapore (excluding restricted areas such as military camps and Jurong Island).

For international delivery, shipping charges are as follow:

We are only able to deliver to one address per order. If you would like to ship to multiple addresses, we suggest that you place a separate order for each address.

Unfortunately, we do not ship to P.O. box or freight forwarding addresses as a personal signature is required to acknowledge receipt of parcel.

It is important to us that you are completely satisfied with your purchase. We allow returns in the following circumstances:

– Damaged/defective product(s) upon receipt; or

– Incorrect product(s) received.

We regret to inform you that we do not accept returns if:

– Damage of the product is due to improper use or handling by recipient;

– Return is not requested within ten (10) calendar days of delivery;

– Damage of the product is due to subjecting it to unusual or unadvisable physical, environmental or electrical stress; or

– Product has been modified without our authorisation.

All returns will be made in the form of store credits.

To return your purchase, please contact us for more information.

We do not provide/sell extended warranty. Only manufacturer’s warranties are available with your purchase.

In general, normal wear and tear and impact due to negligence / accident are not covered under manufacturer’s warranty.

Battery replacement after the first year of purchase is not covered under warranty.

We do provide After Sales services for products under manufacturer’s warranty.

To request for repair of products under warranty, the original product warranty card (clearly indicated with the purchase date, model and serial numbers and retailer’s stamp) must be presented. All shipping charges will be borne by the customer for sending the product back to us.

If you require Sincere to repair any product where the damage to such product is not covered under the manufacturer’s warranty, Sincere may charge for the repair and/or the parts.

Please submit a request for After Sales service here.

You may send your product to any authorised dealer/agent in your country for repair if your product is still under manufacturer’s warranty as our products come with international manufacturer’s warranty.

Should an authorised dealer/agent be unavailable in your country, you may contact us for assistance.

The standard timeframe for repairs and servicing is approximately 6 months.

We recommend:

– Sending your mechanical watch to an authorised service centre for servicing at least every three years; and

– Sending your watch to an authorised service centre for battery replacement every 12 to 15 months.