Terms of Use

Please read these Terms of Use carefully (including our Privacy Policy) before using our website sincerewatch.com (“Online Boutique”) and/or any other website controlled or operated by us under any related domains and sub-domains (individually and collectively called “Site”), so that you are aware of your legal rights and obligations with respect to Sincere Watch Limited (“SINCERE”, “we”, “our” or “us”).

By accessing or using this Site, you hereby agree that:

(i) you have read and agree to be legally bound by these Terms of Use (including our Privacy Policy) and all applicable laws and regulations;

(ii) you are the user of the Site and are 18 years old or above; and

(iii) the sale of products and/or provision of services through our Online Boutique shall be governed by these Terms of Use.

If you do not accept these Terms of Use, please do not use the Site.

SINCERE may revise these terms of use for its Site at any time without notice. By using this Site you are agreeing to be bound by the current version of these Terms and Conditions of Use.

1. Licence

1.1 SINCERE hereby grants you a personal, non-commercial, non-exclusive and non-transferable licence to access and use the Site, subject to the terms set out in these Terms of Use.

1.2 If you have any questions or concerns about these Terms of Use or any issues raised in these Terms of Use or on the Site, please contact us at enquiries@sincerewatch.com

2. Account Information

2.1 In order to make a purchase on the Site, you will be required to register an account with SINCERE. By registering an account, you warrant that:

2.1.1 you are at least 18 years of age;

2.1.2 you are using your actual identity;

2.1.3 the information that you have provided to SINCERE is true, accurate, complete, and current; and

2.1.4 you will maintain and promptly update the information that you have provided to us in order that such data is kept true, accurate, complete, and current.

2.2 You are responsible for the confidentiality of your username and password and shall take ownership of all activity and transactions under your account. You agree not to:

2.2.1 share or permit others to use your account or password; or

2.2.2 assign or transfer your account to any other person or entity.

2.3 You shall be bound by and responsible for all purchases, communications and online activity transmitted or conducted through the use of your account. SINCERE shall have no responsibility or liability for any loss, damage, cost, expenses, or liabilities arising as a result of or in connection with the wrongful or fraudulent use of your account. If you are aware of any actual or suspected unauthorised use(s) of your account, or loss, theft, or unauthorised disclosure of your password, please promptly notify us at enquiries@sincerewatch.com

2.4 Please provide accurate, complete, and up-to-date information required for your account. You may at any time change or update your account information by clicking here.

3. Intellectual Property

3.1 The materials, information, news, advertisements, listings, pricing, data, input, text, songs, audio, video, pictures, graphics, software, blogs, forums, message boards, broadcasts, software, comments, suggestions, ideas and other content, that is made available on or via the Site (collectively, “Content”) contained in this Site are protected by applicable copyright and trade mark laws.

3.2 The copyright, trade marks, registered designs, patents and all intellectual property rights in the the Site and all Content (including all products listed on the Online Boutique) shall vest in and remain with SINCERE and its licensors.

3.3 The trademarks, logos and service marks (“Marks“) displayed on this Site are the property of SINCERE and other third parties, and all rights to the Marks are expressly reserved by SINCERE and relevant third parties. You are not permitted to use the name of SINCERE or any Marks, including in any advertising or publicity or as a hyperlink, without the prior written consent of SINCERE or such third party.

3.4 The domain name on which the Site is hosted on is the sole property of SINCERE and you may not use or otherwise adopt a similar name for your own use.

4. Comments, Feedback and Other User Generated Content

4.1 You may provide, submit or post comments, feedback, suggestions, photos, videos and other content or information (collectively, “User Content”) so long as the User Content is not illegal, criminal, immoral, inappropriate, hateful, obscene, defamatory, offensive, violent, abusive, political, religious, infringing or disrespectful in nature, and does not consist of or contain software viruses, solicitation or any form of “spam.” You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of any User Content. You are solely responsible for your User Content. SINCERE reserves the right (but not the obligation) to review, remove or edit User Content. SINCERE does not regularly monitor and is not responsible for User Content, nor does it endorse any opinion contained in User Content.

4.2 You hereby grant SINCERE a non-exclusive, royalty-free, perpetual, irrevocable and sub-licensable licence to use, reproduce, modify, adapt, translate, publish, display, communicate, transmit, broadcast, distribute and exploit any User Content that you provide or publish through or in relation to the Site, for any purpose as SINCERE may require at its sole discretion. You further agree that SINCERE may use and publish your name in connection with such User Content.

5. Use of Site and Online Conduct

5.1 You hereby undertake to comply with:-

5.1.1 these Terms of Use, and such other notices or guidelines that may be posted through the Site by SINCERE from time to time (which are hereby incorporated by reference into these Terms of Use); and

5.1.2 with all applicable laws and regulations, including without limitation, copyright law.

5.2 You agree not to:-

5.2.1 use the Site or any Content for any unlawful purpose;

5.2.2 reproduce, modify, adapt, translate, publish, display, communicate, transmit, broadcast, distribute, sell, trade, exploit or use for any commercial or other purposes, any portion of, or any access to:

(a) the Site;

(b) any materials, information, news, advertisements, listings, pricing, data, input, text, songs, audio, video, pictures, graphics, software, blogs, forums, message boards, broadcasts, software, comments, suggestions, ideas and other content, that is made available on or via the Site (collectively, “Content”), except, to the extent permitted, with the prior written consent of SINCERE or unless expressly permitted in these Terms of Use;

5.2.3 reproduce, display or otherwise provide access to the Site or Content, for example through framing, mirroring, linking, spidering, scraping or any other technological means (including any technology available in the future), without the prior written permission of SINCERE;

5.2.4 decompile, reverse engineer or otherwise attempt to discover the source code of the Site or any Content, except under the specific circumstances expressly permitted by law or SINCERE in writing;

5.2.5 hack into, interfere with, disrupt, disable, over-burden or otherwise impair the proper working of the Site or our servers, which shall include but is not limited to denial-of-service attacks, spoof attacks, session hacking, sniffing, tampering, spamming, reverse engineering or reprogramming.

5.2.6 upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another’s computer or property of another;

5.2.7 use the Site for purposes of conducting and/or disseminating surveys, contests, pyramid schemes, chain letters, junk email, spamming or sending of any duplicative or unsolicited messages;

5.2.8 upload, or otherwise make available, files that contain images, photographs, software or other material protected by intellectual property laws, including, by way of example, and not as limitation, copyright or trademark laws (or by rights of privacy or publicity) unless you have ownership or control the rights thereto or have received all necessary consent to do the same;

5.2.9 use any material or information, including images or photographs, which are made available through the Site in any manner that infringes any copyright, trademark, patent, trade secret, or other proprietary right of any party;

5.2.10 create a false identity for the purpose of misleading others.

5.3 The Site may provide social or interactive features. For example, the Site may include a feature that enables you to upload and share content with other users of the Site, or that enables you to share content from the Site with a third party, including through email or through a third party website, application or feature. You are solely responsible for your use of such features and your interactions with others, which arise out of the use of such features. You agree that SINCERE shall not be responsible or liable for the conduct of any user. SINCERE reserves the right, but has no obligation, to monitor or become involved in disputes between you and other users.

6. Orders

6.1 To place an Order, please indicate the product(s) that you wish to order and the quantity required and provide all necessary information as may be required by SINCERE at the Online Boutique.

6.2 All Orders made by you shall be deemed to be an offer made by you to purchase the selected product(s) and quantities set out in your Order upon these Terms of Use. All Orders shall be subject to acceptance by SINCERE. Upon receipt of an Order, SINCERE may contact you by email or other mode of communication within 2 business days, to confirm receipt of your Order and to verify and confirm the price, quantity and product(s) ordered by you. Until SINCERE has indicated its acceptance of any Order by sending you an email confirming that the product(s) under the Order is ready for collection or have been dispatched, SINCERE reserves the right to cancel, amend or reject your Order in whole or in part for any reason at any time, including where any product is out of stock, damaged, or any product or service unavailable for any other reason. Processing of payment for an Order shall not in itself constitute acceptance of the Order by SINCERE, provided that where an Order is rejected or cancelled by SINCERE, any payment made for such Order shall be reversed or refunded by SINCERE in accordance with our prevailing refund policy at such time.

6.3 By submitting an Order, you warrant and represent that you are ordering product(s) for your own non-commercial use or purpose, and not for re-sale or export purposes.

6.4 Please ensure that all information that you provide in your Order is accurate and complete. We will not be liable for any mistakes or errors caused by you, including any delivery by us to an address incorrectly keyed in by you.

6.5 If you discover that you have made a mistake with your Order after submitting it through the Site, please contact us at enquiries@sincerewatch.com within 24 hours of placing an Order. We will try our best to process your request. However, we cannot guarantee that we will be able to amend your Order in accordance with your instructions, and the acceptance of any amendment to an Order after it has been submitted shall be at the sole discretion of SINCERE.

7. Price & Payment

7.1 While you can choose to browse the website in various currencies with the currency selector at the top left hand side of the screen, all orders will be charged in Singapore dollars (SGD) at checkout.

7.2 Unless otherwise specified on our Site, prices displayed on the Site are inclusive of Singapore GST at prevailing rate and exclusive of applicable international GST, VAT or any other taxes, customs duties, charges and/or fees.

7.3 At the time of check out, we will calculate the costs of insurance, delivery charges and/or other fees that may be applicable to your Order. Unless otherwise indicated on the Site, any applicable insurance, taxes, charges, duties and/or fees shall be borne by you.

7.4 During the checkout process, you will be asked to enter your payment method and details. Payment for Orders may be made by way of one-time charge to Visa, Mastercard and any other credit or debit card issued by a credit or debit card company acceptable to SINCERE. 6 to 36 months instalment payment plans by Visa/Mastercard are also available for credit cards issued by United Overseas Bank (UOB) Limited (Singapore). 3 months payment plans are also available via Pace. SINCERE reserves the right to change the payment options at any time for any reason.

7.5 All payments are subject to processing by third party payment processors, and the approval of the relevant credit/debit card company and the relevant paying bank. SINCERE shall not be liable in any way if the payment processor, credit/debit card company or the paying bank refuses to process or accept any card or card particulars for any reason. SINCERE reserves the right to obtain validation of your payment details before providing you with the products and/or services.

7.6 You agree to submit to SINCERE such card information and other personal and delivery information as may be reasonably requested by SINCERE or the payment processor to process the Order and payment for the Order, and to arrange for self-collection or delivery and invoicing. All information submitted shall be subject to SINCERE’s Privacy Policy.

7.7 SINCERE reserves the right to exercise its lawful remedies if a dispute or issue arises over card payments, or if it does not receive full payment for an Order. In particular, but without limitation to any other remedies, if the credit/debit card company or the paying bank rejects or reverses payment for an Order, SINCERE may in its discretion:

7.7.1 reject such Order, or suspend or cancel such Order;

7.7.2 repossess the products if delivered; or

7.7.3 bring a claim against you for the full price of the Order as a debt.

7.4 SINCERE shall be entitled to set-off and deduct from any refund due to you, all sums owed by you to SINCERE under any and all Orders and other agreements.

8. Delivery

8.1 Any delivery or collection dates or timings provided by SINCERE are estimates only. SINCERE shall not be liable for any loss, damage, cost or expense for any failure to meet any given delivery or collection date or timing, howsoever caused.

8.2 Free standard delivery within Singapore (excluding restricted areas such as military camps and Jurong Island).

8.3 For delivery outside Singapore, we offer two shipping options – Economy and Priority via FedEx to the following list of countries:

Delivery Duty Unpaid (DDU) basis
Hong Kong
New Zealand
South Korea
United Kingdom
United States of America

We regret to inform that we do not deliver to any countries not listed in the above list. Please note that certain products may not be available for delivery to certain countries (including countries listed above) at SINCERE’s sole discretion.

As we deliver on a DDU basis, all relevant import duties, customs and sales taxes levied by the destination country shall be borne by the recipient. You shall pay all relevant duties and taxes to ensure that the parcel is released by the customs upon arrival at the destination country. You will be notified by FedEx on the duties and taxes payable and you shall pay FedEx directly during collection of the parcel.

International Economy – Free Economy shipping for deliveries outside Singapore for order value SGD 500 (inclusive) and above. For order value under SGD 500, shipping charges will be based on prevailing FedEx rates. Orders will be delivered within 4-7 business days depending on country of delivery.

International Priority – Shipping charges will be based on prevailing FedEx rates. Orders will be delivered within 1-4 business days depending on country of delivery.

8.4 Please arrange for a person who is 18 years of age or older to accept the delivery and to sign off on the delivery invoice. SINCERE and/or its agents reserve the right to require appropriate identification to be presented, before it leaves the delivery with the person at your delivery address. If no person(s) of 18 years of age or older is present during such delivery, SINCERE reserves the right to deliver the Order at another time and to charge you an additional re-delivery fee of S$50.

8.5 We do not deliver to multiple addresses for one order and are unable to deliver to Post Office boxes or forwarding addresses. To comply with customs clearing regulations, we will deliver your Order to a designated personal address.

8.6 We shall have no liability to you for any failure to deliver any product you have ordered or any delay in doing so or for any damage or defect to the product delivered that is caused by any event or circumstances beyond our reasonable control including natural disaster.

8.7 Title and risk to the products shall be passed to you upon delivery.

8.8 Please inspect the product(s) upon delivery. If there is any damaged or incorrect product(s), please contact us within ten (10) calendar days of receipt Kindly refer to our Refund policy in Section 10 of these Terms of Use for further details.

9. Return Policy

9.1 Subject to Section 9.5 below, SINCERE accepts returns (“Eligible Returns”) where:-

9.1.1 the product delivered is damaged or defective upon delivery; or

9.1.2 the product delivered is not the product ordered.

9.2 All items returned must:-

9.2.1 be requested via the Site in writing within ten (10) calendar days upon receipt; and

9.2.2 within 21 calendar days of delivery, be collected by Ninja Van in Singapore or FedEx internationally, who are our exclusive couriers, to allow easy identification and prompt processing. We offer free return shipping on your Eligible Returns when you return your package via our exclusive couriers. Our exclusive couriers will process your return on a Duty Delivery Paid (DDP) basis, meaning that you do not have to pay any import fees to return your package to our warehouse. We regret to inform you that we cannot accept any returns of online purchases via our boutiques.

9.3 Product(s) must be returned to SINCERE in its original condition and unworn or unused, together with the original, certificate and packaging.

9.4 SINCERE reserves the right to reject/refuse any returns if:

9.4.1 the product is damaged due to improper use or handling by recipient;

9.4.2 the product is damaged or defective and the return is not requested within ten calendar (10) days of delivery in accordance with Section 9.2.1;

9.4.3 damage of the product is due to subjecting it to unusual or unadvisable physical, environmental or electrical stress; or

9.4.4 product has been modified without SINCERE’s authorisation.

9.5 SINCERE reserves the right to return ineligible returns to you at your own cost.

10. Refund Policy

10.1 For returned products, refunds will be in the form of credits into your account with the Site to be utilised for future purchases. Upon successful returns, you will receive credits for use at your next checkout.

10.2 Credits must be utilised within 180 days upon issuance. Any unutilised amount will be forfeited upon expiry.

10.3 Amount refunded will be the total price you originally paid (merchandise price plus any applicable taxes), less any discounts applied during original purchase. Any shipping charges paid on the original order are non-refundable for returned merchandise. Any import duties, customs and sales taxes paid to third party couriers are non-refundable for returned merchandise.

10.4 Where SINCERE cancels your Order (e.g. where the ordered product is out of stock, damaged, or any product or service unavailable for any other reason), SINCERE will refund to you the total price you originally paid for the cancelled product. Such refunds will be credited without interest into the same credit card or PayPal account that was used for the Order. Please note that it takes approximately 21 days for a credit return to your card to be effective. Please note that the time taken to process the refund will be based on the issuing Bank’s/PayPal’s processing time.

11. Warranty

11.1 Only manufacturer’s warranties are provided for the products sold by SINCERE (including the products sold through the Site). SINCERE does not provide warranty of any kind, implied, express or statutory, including but not limited to the warranties of non-infringement of third party rights, title, merchantability, satisfactory quality and/or fitness for a particular purpose, is given in conjunction with the products sold by SINCERE.

11.2 In general, normal wear and tear and impact due to negligence / accident are not covered under manufacturer’s warranty.

11.3 Battery replacement after the first year of purchase is not covered under warranty.

12. After-Sales Services

12.1 SINCERE provides after-sales services for products. To request for repair of products, you may contact SINCERE at enquiries@sincerewatch.com or bring the product to one of our boutiques. You will be responsible to arrange for the product to be delivered to us for inspection and/or repair, including the cost of delivery.

12.2 For repair of products under warranty, the original product warranty card (clearly indicated with the purchase date, model and serial numbers and retailer’s stamp) must be presented before SINCERE accept a repair job under warranty.

12.3 If you require SINCERE to repair any product where the damage to such product is not covered under the manufacturer’s warranty, SINCERE may charge for the repair and/or the parts.

12.4 Complete servicing does not include polishing and external parts like: – crystal, crown, strap, bracelet, dial, hands, etc. If you require polishing and/or external parts to be replaced, SINCERE may charge for these services and/or the parts.

12.5 Inspection

12.5.1 All products for repair will be inspected by our or the manufacturer’s authorized service agents prior to the repair/servicing. SINCERE may charge for the inspection of the product.

12.5.2 SINCERE reserves the right not to repair/service any product, including product which are not authentic or which have been altered, added to, modified or repaired by any unauthorized party.

12.6 Quotation

12.6.1 Where the repair of a product is not covered under manufacturer’s warranty, SINCERE will send its quotation for repair/servicing (inclusive of GST) to you via SMS and/or email. The quotation is valid for 2 weeks only.

12.6.2 Acceptance of the quotation must be by way of SMS and/or email. SINCERE will only repair/service the product if the quotation is accepted.

12.6.3 Collection or delivery of the product will be subject to full payment of charges of SINCERE’s inspection, repair and/or delivery services.

12.7 Collection

12.7.1 SINCERE will notify you via SMS and/or email (“Notice of Collection”) once the product is ready for collection.

12.7.2 You must collect the product from the boutique specified in the service repair form within 3 months from the Notice of Collection or if our quotation is not accepted, the date of the quotation, failing which SINCERE:-

(a) reserves the right to charge a fee of S$50 per calendar month;

(b) is entitled to take any action to secure payment for any cost incurred by SINCERE;

(c) shall not be liable for any loss or damage to any product deposited for repair/service;

(d) reserves the right to dispose of any product deposited with us.

12.7.3 You must pay in full SINCERE’s inspection and/or repair charges (if applicable) and present the service repair form and your proof of identity before you may collect the product.

12.7.4 Any person authorised by you to collect the product must present the service repair form, the authorized person’s proof of identity as well as an authorization letter, signed by you and stating your NRIC/passport number, before he/she may collect the product.

12.7.5 Kindly inspect the product before collection. You will be deemed to be satisfied with the condition of the product once you collect it.

12.8 International Delivery

12.8.1 If you are residing overseas, SINCERE may at your request deliver the product to your designated address. Such delivery will be at your own risk, and SINCERE will not be responsible for any loss or damage of the product once the product is collected by the relevant courier. SINCERE will notify you via email (“Notice of Delivery”) once the product is ready for delivery.

12.8.2 If you fail to arrange for delivery or pay SINCERE’s inspection, repair and/or delivery charges (if applicable) in full within 3 months of the Notice of Delivery or if our quotation is not accepted, the date of the quotation, SINCERE:-

(a) reserves the right to charge a fee of S$50 per calendar month;

(b) is entitled to take any action to secure payment for any cost incurred by SINCERE;

(c) shall not be liable for any loss or damage to any product deposited for repair/service;

(d) reserves the right to dispose of any product deposited with us.

12.8.2 Where the repair of the product is under warranty, SINCERE will bear the cost of delivery of the product to your designated address.

12.8.3 Where the product is not under warranty, you will be responsible for the shipping costs of return of such product to your designated address. This is regardless whether the product has been successfully repaired.

12.8.4 Please arrange for a person who is 18 years of age or older to accept the delivery and to sign off on the delivery invoice. SINCERE and/or its agents reserve the right to require appropriate identification to be presented, before it leaves the delivery with the person at your delivery address. If no person(s) of 18 years of age or older is present during such delivery, SINCERE reserves the right to deliver the product at another time and to charge you an additional re-delivery fee of S$50.

12.8.5 We shall have no liability to you for any failure to deliver the product or any delay in doing so or for any damage or defect to the product delivered that is caused by any event or circumstances beyond our reasonable control including natural disaster.

12.9 Please note that parts that have been replaced will not be returned to you.

13. General Product Care

13.1 In general, standard time frame for repairs and services is an average of 6 months.

13.2 We recommend:-

13.2.1 sending your mechanical watch to an authorized service centre for servicing at least every three years;

13.2.2 sending your watch to an authorized service centre for battery replacement at least every 12 to 15 months.

14. Pricing & Product Information

14.1 While SINCERE aims to provide you with accurate and up-to-date product information, it is always possible that despite SINCERE’s efforts, at times, errors may sometime occur and some of the products or services on the site may be incorrectly priced or described. SINCERE does not guarantee that the pricing or product information provided will be error-free, updated or complete. SINCERE reserves the right to correct any error in pricing or product information which may occur and shall not be liable for any error in the pricing and product information listed on our Site. The price to be paid by you for all products and/or services shall be based on SINCERE’s current selling price on the date of receipt by SINCERE of the Order, which may or may not be correctly reflected on the Site.

14.2 If SINCERE discovers an error in the price or specification of any item you have ordered, SINCERE will inform you of this error. Where:

14.2.1 the actual price of any item ordered is higher than that reflected on the Site; or

14.2.2 the specification is different from that on the Site,

we will notify you and where practicable, will give you an opportunity to confirm on your purchase of such item based on the actual price or specifications. By confirming your purchase, you authorise us to charge any applicable additional costs to you. However, if you choose to reject the purchase, we will cancel the Order for such item and reverse or refund payment for such item in accordance with our prevailing refund policy at such time. Please refer to Refund Policy (section 10).

14.3 Images of our products appearing on the Site are sample images of the style and design of such products and represent the visual appearance of such products at the time of photography. The product(s) supplied by SINCERE to you therefore may not be identical to the image(s) on the Site. Please keep in mind that the product(s) we display on our online catalogue may appear larger or smaller than the actual size of such product(s); likewise, the actual product colours may appear slightly differently than actual product colours depending on your computer and monitor. Note that three dimensional (3D) images and sketches contain a level of inherent distortion.

14.4 SINCERE reserves the right from time to time, without liability or prior notice, to withdraw or cease to make available any or all products or services from the Online Boutique, or to change its prices or specifications of any product or service.

15. Promotions

15.1 From time to time SINCERE may run promotions, contests and surveys, subject to additional terms and conditions which may be promotion specific and are hereby incorporated by reference into these Terms of Use.

15.2 Promotions and contests are only valid for the time period specified by SINCERE.

15.3 The following terms shall apply to the use of credits, vouchers, coupons and codes (“Promo Codes”):

15.3.1 Each Promo Code is only eligible for a single use and redemption.

15.3.2 The Promo Code may only be redeemed by purchasing products from SINCERE during the applicable validity period.

15.3.3 Use of any Promo Code must be indicated at the time of checkout, and all information required by SINCERE must be provided. No retroactive use of the Promo Code is permitted.

15.3.4 Promo Codes cannot be used in conjunction with any other promotion, voucher, coupon, code or offer, unless otherwise stated.

15.3.5 No refund, conversion or exchange to cash or credits is permitted.

15.3.6 Resale, transfer or sharing of Promo Codes is strictly prohibited.

15.3.7 Promo Codes are non-replaceable if lost, stolen, destroyed, duplicated, tampered with or otherwise misappropriated or fraudulently used.

15.3.8 SINCERE reserves the right to impose such other terms and conditions as we deem appropriate from time to time.

15.4 SINCERE’s decision on all matters relating to promotions, discounts, Promo Codes and other privileges is final and binding. SINCERE reserves the right to discontinue any promotion, discount, Promo Code programme, contest, privileges or programme at any time without notice or liability.

16. Disclaimers & Limitations

16.1 While we make every effort to ensure that the Site and all Content is accurate and complete, we provide the Site and Content on an ‘as is’, ‘as available’ basis only without warranties of any kind either express or implied. To the fullest extent permissible pursuant to applicable law, SINCERE disclaims and negates all warranties, express or implied, including, but not limited to, implied warranties of satisfactory quality, merchantability or fitness for a particular purpose, compliance with description, the warranty of non-infringement or other violation of rights. Without limiting the foregoing, SINCERE does not warrant that the functions contained in or access to the Site, Content or any sites linked to the Site will be timely, uninterrupted or error-free or without omission, that defects will be corrected, or that the Site or Content are free of viruses or other harmful components, or that the download, installation or use of the Site or any Content in or with any device will not affect the functionality or performance of the device. SINCERE does not warrant or make any representations regarding the products sold on the Online Boutique or any services provided by SINCERE, or regarding the use or results of the use of the Content or the Site in terms of their correctness, accuracy, completeness, reliability, or otherwise.

16.2 You agree that:

16.2.1 SINCERE shall be entitled at any time, at its sole and absolute discretion and without prior notice, to add to, vary, terminate, withdraw or suspend the operation of the whole or any part or feature of the Site without assigning any reason; and

16.2.2 access to or the operation of the Site may from time to time be interrupted or encounter technical or other problems and may not necessarily continue uninterrupted or without technical or other errors;

and in any such event, SINCERE shall not be liable for any loss, liability or damage which may be incurred as a result.

16.3 In no event shall SINCERE or its suppliers be liable to you for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption), losses, expenses, liabilities under any causes of action (whether in contract or tort including, but not limited to negligence, or otherwise) arising out of the use of, or the inability to use, the Site, Content or any other website or device or any services provided by SINCERE. In the event that SINCERE is liable for damages despite the foregoing provision, you agree that SINCERE’s aggregate liability to you for any and all causes of action in relation to:

16.3.1 any order, sale or delivery of any product by SINCERE under these Terms of Use shall not exceed the price of the product giving rise to such claims; and

16.3.2 in all other cases (including any use of the Site and the provision of any services by SINCERE), shall not exceed S$1.

16.4 In no event shall SINCERE be liable for any indirect, special, consequential, or incidental damages that result from the Site or Content, or your use of, or the inability to use, the Site, Content or any other website or device, or any of the services provided by SINCERE, even if SINCERE or a SINCERE authorised representative has been advised of, or should have foreseen, the possibility of such damages.

16.5 You agree that the above exclusions and limitations of liability enable the Site and the Content to be provided by SINCERE at either reasonable costs or no costs to you.

17. Linked Sites

SINCERE may provide links, plug-ins, widgets or other connections to other sites (“Linked Sites“) that may be of relevance and interest to users. SINCERE has no control over, and is not responsible for the content on or obtained through the Linked Sites or for any damage you may incur from the Linked Sites (including any virus, spyware, malware, worms, errors or damaging material contained in the Linked Sites) or the availability, accuracy or reliability of any of the Linked Sites. You hereby agree to assume all risk arising from the use of the Linked Sites and hereby irrevocably waive any claim against us with respect to the Linked Sites. SINCERE does not endorse, recommend or guarantee any of the Linked Sites, and SINCERE expressly disclaims all liabilities and responsibilities arising in relation to any Linked Sites. Use of any such linked web site is at the user’s own risk.

18. Third Party Materials and Offerings

For your convenience and your interest, third party material, vouchers, coupons, or promotions (“Third Party Offerings”) may be provided from time to time by SINCERE to you. SINCERE is not responsible or liable for the content, functions, features, completeness, accuracy, legality, appropriateness or any other aspect of such Third Party Offerings and makes no guarantee, warranty or representation about such Third Party Offerings, including the standard or quality of any product(s) or service(s) sold through such Third Party Offerings. SINCERE has no control over such Third Party Offerings and any Third Party Offerings provided should not be regarded as an endorsement or recommendation by SINCERE. SINCERE shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with any Third Party Offerings, and all such liability arising out of or in connection thereto is excluded to the maximum extent permitted by law.

19. Privacy

Please do not submit any personal information or data without first reading our Privacy Policy which explains our data use and privacy practices in detail.

20. Suspension and Termination

20.1 You agree that SINCERE has the right in its sole and absolute discretion and without notice or liability to:

20.1.1 restrict, suspend, or terminate your access to all or any part of the Site; and/or

20.1.2 restrict, terminate, deactivate or suspend your Account, delete your Account and all related information and files in your Account, without assigning any reason.

20.2 Without prejudice to the generality of the above, SINCERE reserves the right to deactivate your Account if it has been inactive for a period of 12 months or more, or if you are in breach of any of our Terms of Use.

21. Notification of Infringement

21.1 SINCERE reserves the right to investigate notices of copyright, trademark and other intellectual property infringement (“Infringement”) in respect of the Site or Content (“Infringing Material”) and take appropriate action. If you believe that your work has been used or copied in a way that constitutes copyright infringement and such infringement is occurring on the Site, please notify SINCERE in writing immediately in the form and containing the information prescribed by the Singapore Copyright Act (Cap. 63) (“Infringement Notice”).

21.2 All Infringement Notices shall be sent to SINCERE addressed as follows:



Email address: enquiries@sincerewatch.com

21.3 SINCERE will duly consider all Infringement Notices submitted in the above manner. In return, you agree that you shall not take any legal action or exercise any legal remedy you may have against SINCERE in respect of any Infringing Material, unless you have first given SINCERE the Infringement Notice and sufficient opportunity to remove the Infringing Material, and thereafter SINCERE refuses or fails to remove the Infringing Material within a reasonable time. Where SINCERE removes the Infringing Material in response to your Infringement Notice, you agree not to exercise and you hereby waive, any right of action against SINCERE under applicable law which you may have in respect of any Infringing Material appearing on the Site prior to such removal by SINCERE.

21.4 You acknowledge and agree that SINCERE has no control and cannot undertake responsibility or liability in respect of Infringing Material appearing on or through Linked Sites or other third party sites.

22. Indemnity

22.1 You agree to indemnify and hold SINCERE, and its officers, agents, affiliates, partners, and employees, harmless from all claims, demands, actions, proceedings, liabilities (including statutory liability and liability to third parties), penalties, and costs (including without limitation, legal costs on a full indemnity basis), awards, losses and/or expenses, due to or arising out of:

22.1.1 any use of the Site;

22.1.2 your connection to the Site;

22.1.3 your breach of any terms and conditions of these Terms of Use;

22.1.4 your violation of any rights of another person or entity; or

22.1.5 your breach of any statutory requirement, duty or law.

23. Severability

If any provision of these Terms of Use is found to be illegal, void or unenforceable under any law that is applicable hereto or if any court of competent jurisdiction in a final decision so determines, these Terms of Use shall continue in force save that such provision shall be deemed to be deleted.

24. Relationship of Parties

Nothing in these Terms of Use shall constitute or be deemed to constitute an agency, partnership or joint venture between SINCERE and you and neither party shall have any authority to bind the other in any way.

25. Waiver

25.1 No waiver of any rights or remedies by SINCERE shall be effective unless made in writing and signed by an authorised representative of SINCERE.

25.2 A failure by SINCERE to exercise or enforce any rights conferred upon us by these Terms of Use shall not be deemed to be a waiver or variation of any such rights or operate so as to bar the exercise or enforcement thereof at any subsequent time or times.

26. Force Majeure

26.1 No party shall be liable for any failure to perform its obligations under these Terms of Use if the failure results from a Force Majeure Event (defined below), provided always that whenever possible, the affected party will resume that obligation as soon as the Force Majeure Event occasioning the failure ceases or abates.

26.2 For purposes of these Terms of Use, a “Force Majeure Event” is an event which is a circumstance or event beyond the reasonable control of a party, and which results in the party being unable to observe or perform on time an obligation under these Terms of Use. Such circumstance or event shall include strikes, lockouts, industrial action or labour disputes, riots, civil unrest, war or threat of war, criminal or terrorist acts, government action or regulation, telecommunication or utility failures, power outages, fire, explosion, storm, flood, natural physical disasters, epidemic, quarantine restrictions, disruption to supply lines, and general failure or impossibility of the use of aircraft, shipping, aircraft, motor transport or other means of public or private transport, or political interference with the normal operations of any party.

27. Governing Law & Jurisdiction

27.1 These Terms of Use and all matters relating to your access to, or use of, the Site and/or any services provided by SINCERE shall be governed by and construed in accordance with the laws of Singapore including without limitation the provisions of the Singapore Evidence Act (Chapter 97) and the Electronic Transactions Act (Cap. 88), without giving effect to any principles of conflicts of law.

27.2 You hereby agree to submit to the non-exclusive jurisdiction of the Singapore courts.

28. Site Modifications

The materials appearing on the Site could include technical, typographical, or photographic errors. SINCERE does not warrant that any of the materials on its Site are accurate, complete, or current. SINCERE may make changes to the materials contained on its Site at any time without notice. SINCERE does not, however, make any commitment to update the materials

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